Contact information

Have a question about your order, a shipping issue, or anything else? We're here to help.

📧 Email:misthaloww@gmail.com

🏠 Address: Calle Santo Tomás 2, 3, 2C, Villanueva del Pardillo, Madrid, 28229, Spain

⏱ Response time: We reply to all messages within 1–2 business days (Monday–Friday).

Before reaching out, you may find your answer here:

• 📦 Where is my order? Check your shipping confirmation email for your tracking number.

• 🔄 Can I return my order? Yes — within 30 days of delivery. See our [Return & Refund Policy].

• 🚚 When will my order arrive? Orders take 1–3 business days to process, plus 6–9 business days shipping. Full details in our [Shipping Policy].

• 📅 Will it arrive in time for a special date? We recommend ordering at least 20–30 days in advance for special occasions.