Terms of service

MISTHALLOW

misthalloww@gmail.com

TERMS OF SERVICE

Current version | Last updated: September 8, 2026

1. ACCEPTANCE OF TERMS

By accessing the MistHallow online store and/or placing an order, you (the “Customer”) agree to be bound by these Terms of Service (the “Terms”), our Privacy Policy, and our Return & Refund Policy, all of which are incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must refrain from using our services.

MistHallow reserves the right to update or modify these Terms at any time without prior notice. The version published at the time of your purchase will be the version applicable to that transaction. Continued use of our store following any modification constitutes acceptance of the updated Terms.

2. ABOUT MISTHALLOW

Trading name: MistHallow
Email: misthalloww@gmail.com

MistHallow is an international e-commerce store specializing in decorative and collectible products, including projection lamps and other themed merchandise.

MistHallow operates globally and ships worldwide.

3. ELIGIBILITY

By placing an order, you represent and warrant that:

  • You are at least 18 years of age, or you have obtained verifiable parental or legal guardian consent.
  • You have the legal capacity to enter into a binding contract under the laws of your country of residence.
  • You are not located in a country subject to a trade embargo or sanctions that would prohibit the purchase or receipt of our products.
  • All information you provide during the purchase process is accurate, current, and complete.

4. PRODUCTS AND DESCRIPTIONS

MistHallow makes every reasonable effort to ensure that product descriptions, images, and specifications published on our store are accurate and up to date. However:

  • Product images are for illustrative purposes only. Colors, dimensions, and appearance may vary slightly due to photographic lighting, screen resolution, or manufacturing tolerances.
  • MistHallow reserves the right to modify, discontinue, or limit the availability of any product at any time without prior notice.
  • In the event of a material discrepancy between the product received and its published description, the customer is entitled to the remedies set forth in our Return & Refund Policy.

5. PRICING AND PAYMENT

All prices displayed on the MistHallow store are in Euros (EUR) unless otherwise specified. Prices include applicable VAT where required by law.

International customers are responsible for any customs duties, import taxes, or local charges imposed by their country of destination — these are not included in the purchase price and are not the responsibility of MistHallow.

MistHallow accepts payment through the methods available at checkout.

By submitting a payment, you authorize MistHallow to charge the full purchase amount, including applicable shipping costs, to your selected payment method.

All transactions are processed through secure, encrypted payment gateways.

MistHallow reserves the right to cancel any order in the event of a pricing error, fraud suspicion, or payment failure, with full notification to the customer.

6. ORDER PROCESSING AND CONFIRMATION

An order placed through our store constitutes an offer to purchase. The contract of sale is formed only upon MistHallow’s issuance of an order confirmation email.

MistHallow reserves the right to refuse or cancel any order at its sole discretion, including but not limited to cases of:

  • Product unavailability or stock errors.
  • Suspicion of fraudulent activity.
  • Errors in pricing or product information.
  • Inability to verify payment authorization.

In the event of order cancellation by MistHallow, the customer will receive a full refund of any amount paid within 14 business days.

7. SHIPPING AND DELIVERY

MistHallow ships worldwide.

Estimated delivery times are provided at checkout and are indicative only. Actual delivery times may vary due to factors outside MistHallow’s control, including customs processing, carrier delays, public holidays, and peak demand periods.

MistHallow is not responsible for delivery delays caused by:

  • Incorrect or incomplete delivery addresses provided by the customer.
  • Customs clearance procedures in the destination country.
  • Force majeure events, including natural disasters, pandemics, strikes, or government-imposed restrictions.
  • Carrier operational issues beyond MistHallow’s control.

Risk of loss and title for products passes to the customer upon delivery to the carrier.

MistHallow strongly recommends customers track their shipments using the tracking number provided in the shipping confirmation email.

Special dates disclaimer: MistHallow does not guarantee delivery by any particular date, including Christmas, Hanukkah, Valentine’s Day, birthdays, anniversaries, or any other occasion of personal significance.

Customers are strongly advised to place orders at least 20–30 calendar days in advance for time-sensitive deliveries.

8. INTELLECTUAL PROPERTY

All content published on the MistHallow store, including but not limited to product names, logos, images, descriptions, and graphic elements created by MistHallow, are the intellectual property of MistHallow or its licensors and are protected by applicable copyright and trademark laws.

The products sold by MistHallow may feature characters, imagery, or trademarks belonging to third-party intellectual property owners. MistHallow does not claim ownership of such third-party intellectual property.

Any use of third-party trademarks is for descriptive purposes only, and MistHallow operates as an independent reseller where applicable.

Customers may not reproduce, distribute, or commercially exploit any content from the MistHallow store without prior written consent.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MistHallow shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services.
  • Loss of profits, loss of data, or business interruption.
  • Damages arising from delivery delays, carrier errors, or customs delays.
  • Any dissatisfaction with products that conform to their published description.

MistHallow’s total liability to any customer for any claim arising out of or in connection with a purchase shall not exceed the total amount paid by the customer for the relevant order.

Nothing in these Terms limits MistHallow’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. DISCLAIMER OF WARRANTIES

MistHallow provides its products and services “as is” and “as available”, without warranties of any kind, express or implied, beyond those required by mandatory consumer protection law.

MistHallow does not warrant that:

  • Products will meet every individual customer’s expectations beyond what is described in the product listing.
  • The store will be available without interruption or error at all times.

Statutory consumer rights under the applicable law of the customer’s country of residence are not affected by this disclaimer.

11. PRIVACY AND DATA PROTECTION

MistHallow collects and processes personal data solely for the purposes of order fulfillment, customer communication, and legal compliance.

MistHallow does not sell, rent, or share personal data with third parties for marketing purposes.

Data processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR) for EU/EEA customers, and in compliance with applicable data protection laws for customers in other jurisdictions, including the California Consumer Privacy Act (CCPA) for customers in California, USA.

For full details on how MistHallow handles your personal data, please refer to our Privacy Policy, available on our store.

12. PROHIBITED USES

When using the MistHallow store, customers agree not to:

  • Use the store for any unlawful purpose or in violation of any applicable regulations.
  • Submit false, misleading, or fraudulent orders or payment information.
  • Attempt to interfere with the security or functionality of the store’s systems.
  • Engage in any form of automated scraping, data harvesting, or mass purchasing without prior written consent.
  • Resell MistHallow products commercially without prior written authorization.

13. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and construed in accordance with the laws of Spain.

In the event of a dispute, the parties agree to attempt to resolve the matter amicably through direct communication with MistHallow at misthalloww@gmail.com before initiating any formal legal proceedings.

If an amicable resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the Courts and Tribunals of Madrid, Spain, without prejudice to the mandatory consumer protection rights applicable in the customer’s country of residence.

For European Union consumers, MistHallow acknowledges the right to access the EU Online Dispute Resolution platform at:

https://ec.europa.eu/consumers/odr

For United States consumers, MistHallow complies with applicable Federal Trade Commission (FTC) regulations governing online commerce, advertising, and consumer rights.

14. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

15. ENTIRE AGREEMENT

These Terms, together with the Return & Refund Policy and the Privacy Policy, constitute the entire agreement between MistHallow and the customer with respect to the purchase and use of our products and services, and supersede all prior agreements, representations, or understandings, whether written or oral.

16. CONTACT

For any questions, concerns, or legal notices regarding these Terms of Service, please contact MistHallow at:

Store: MistHallow
Email: misthalloww@gmail.com

MistHallow is committed to responding to all inquiries within a maximum of 2 business days.